1. Overview

Mobace ships orders across India through Shiprocket, a courier aggregator platform that connects us with multiple logistics partners so we can offer reliable delivery and tracking nationwide. This policy explains how shipping works, what it costs, and what to do if something goes wrong in transit. It forms part of our Terms & Conditions.

2. Shipping coverage

• We currently ship to serviceable pin codes across India, as determined by Shiprocket's courier network.
• A small number of remote or restricted pin codes may not be serviceable by any courier partner — if this affects your order, we'll let you know before shipping and offer a full refund.
• We do not currently offer international shipping.

3. Order processing time

Orders are typically handed over to Shiprocket for dispatch within 1–2 business days of payment confirmation. Processing time excludes Sundays and public holidays, and may be slightly longer during sale periods or for made-to-order accessories.

You'll receive a shipping confirmation email or SMS with your tracking details as soon as your order is picked up by the courier.

4. Shipping charges

5. Estimated delivery timelines

Delivery timelines depend on your location and the courier partner Shiprocket assigns to your order:

These are estimates, not guarantees — actual delivery can vary due to courier load, weather, local restrictions, or address issues. You'll see the most accurate estimate for your pin code at checkout.

6. Tracking your order

• Once shipped, you can track your order anytime from our order tracking page or My Account → Orders.
• You'll also get tracking updates via email or SMS as your order moves through Shiprocket's network — out for pickup, in transit, out for delivery, and delivered.
• If tracking hasn't updated for more than 2–3 days, contact us and we'll follow up with Shiprocket on your behalf.

7. Packaging

All orders are packed to withstand normal transit handling, with extra protective packaging for fragile items like screens and glass accessories. For smartphones and keypad mobiles, we recommend recording an unboxing video as you open the package — this speeds up resolution if anything looks damaged or missing (see our Return & Refund Policy).

8. Failed delivery & RTO

Our courier partners typically attempt delivery 2–3 times. If delivery fails each time — for example, due to an unreachable address or no response from the recipient — the order is marked RTO (Return to Origin) and shipped back to us.

Once we receive an RTO'd order back, we'll contact you to arrange re-shipping (additional shipping charges may apply) or process a refund to your original payment method, minus any non-refundable shipping costs already incurred.

9. Delays

Occasionally, deliveries are delayed due to factors outside our control — severe weather, regional strikes or bandhs, courier network disruptions, festival-season volumes, or incomplete address information. We'll share any known delay with you via email or SMS as soon as we're aware of it.

10. Address accuracy & changes

• Please double-check your shipping address, pin code, and phone number at checkout — accurate contact details help the courier reach you on the first attempt.
• If you need to change the delivery address after placing an order, contact us at support@mobace.in as soon as possible. We can update it only if the order hasn't already been picked up by the courier.
• Orders delayed or returned due to an incorrect address provided at checkout may incur re-shipping charges.

11. Damaged or lost in transit

If your package arrives visibly damaged, or tracking shows "delivered" but you haven't received it, contact us within 48 hours at support@mobace.in. We'll investigate with Shiprocket and the courier partner, and arrange a replacement or full refund once confirmed — see our Return & Refund Policy for details.

12. Cash on delivery

Cash on delivery (COD) may be available for eligible orders and pin codes, subject to Shiprocket's COD serviceability and any order value limits we set. A COD handling fee may apply and will be shown at checkout before you confirm your order.

13. Contact us

For any shipping-related questions, reach out to us at support@mobace.in or the phone number and address listed in our website footer.